Reference

Your Legal Foundation on miniopai

Q: Can I request a copy of my personal data?

Yes. Email support@miniopai.xyz with your request and we'll send you a full data export within 30 days, including account history, deposits, withdrawals and your profile. No fee applies for this request.

When you open an account with us, you're agreeing to clear, transparent terms that protect your funds and your data.

Account & withdrawal rightsYour data and privacyDirect support contact

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Terms That Cover Your Play

miniopai Service availability depends on jurisdiction. Users are responsible for checking local law before access.

miniopai operates under a framework where your account terms depend on local law. Your deposits via DANA, OVO, GoPay and QRIS are held separately from our operational accounts, so your balance is always yours to withdraw. We retain transaction history for seven years to comply with

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financial record-keeping, and we verify withdrawal requests using the same account method you deposit from. If you're accessing miniopai from outside regions where local law permits operation, those restrictions apply to your account eligibility. We do not store your PIN or full card numbers; payment processors
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handle that encryption. You have the right to request a full export of your account data within 30 days of asking; email support handles these requests.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

How to Reach Us About Legal Matters

Team online

Email Support

Contact our legal team at [email protected] for account disputes, data requests or policy questions. Response time is 24 to 48 hours on business days.

Live Chat

Our support desk operates 08:00–23:00 WIB (Western Indonesia Time) Monday through Sunday. Ask about account changes, withdrawals or policy clarification without delay.

Account Settings

Inside your miniopai account, the Help section lets you flag privacy concerns, request data exports and review your deposit and withdrawal history directly.

YOUR PROTECTION

How We Protect Your Account & Data

Encryption & Login Security

Your account uses industry-standard TLS encryption for all logins and wallet transactions. Two-factor authentication is optional but available in Account Settings on desktop and mobile.

Payment Method Storage

We do not store your full DANA, OVO, GoPay or QRIS credentials. Processors manage that data under their own compliance framework; we hold only a token reference.

Cookie & Tracking Policy

We use cookies to keep you logged in and to track your session for fraud detection. You can disable non-essential cookies in your browser; essential session cookies stay active for account security.

Data Retention & Deletion

Account data (email, username, profile) is retained for 12 months after you close your account. Transaction records are kept for seven years as required by financial law. Request permanent deletion via support email.

Account Access & Changes

You can update your email, phone, address and payment methods directly in Account Settings. To change your username or close your account, contact support; we'll verify your identity and confirm the action within 24 hours.

Dispute & Chargeback Process

If you dispute a withdrawal or deposit, email support with transaction details. We'll investigate within 5 business days and escalate to your payment processor if needed for resolution.

Legal Questions Answered

You can close your account anytime via support email or in Account Settings. Your balance will be withdrawn to the payment method on file within 24 hours. Your account data remains accessible for 12 months in case you need to review transaction history.

Yes. Email [email protected] with your request and we'll send you a full data export within 30 days, including account history, deposits, withdrawals and your profile. No fee applies for this request.

We retain transaction history (deposits, withdrawals, game activity) for seven years to comply with financial regulations. After that, records are archived and no longer accessible via your account.

No. Your payment credentials are encrypted and stored only with the processor. miniopai stores only a reference token so we can recognise your payment method on future deposits and withdrawals.

Contact support immediately with the transaction ID and date. We'll investigate within 5 business days and work with your payment processor to reverse it if verified as unauthorised.

Yes, directly in Account Settings on desktop or mobile. For security, we'll send a confirmation code to your current email before the change takes effect. Username and account ID cannot be changed after registration.

Where local law permits operation, miniopai functions under the applicable regional framework. Your account terms depend on your access location. Contact support for region-specific legal details.

Your Legal Foundation on miniopai

How to Reach Us About Legal Matters

Email Support

Live Chat

Account Settings

How We Protect Your Account & Data

Encryption & Login Security

Payment Method Storage

Cookie & Tracking Policy

Data Retention & Deletion

Account Access & Changes

Dispute & Chargeback Process

Legal Questions Answered

01 What happens to my account if I want to close it?

02 Can I request a copy of my personal data?

03 How long do you keep my transaction records?

04 Is my DANA, OVO, GoPay or QRIS information stored on miniopai servers?

05 What should I do if I notice an unauthorised transaction?

06 Can I change my email or phone number linked to my account?

07 Where is miniopai legally based and who regulates it?

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