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Our Terms Shape How Your Account Works

When you open an account with miniopai, you're agreeing to a clear set of rules that protect both you and the platform.

Account creation rulesPayment security standardsWithdrawal verification steps
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miniopai Our Terms Shape How Your Account Works
HELP WITH TERMS

How to Contact Us About Your Account Terms

Team online

Live Chat

Open the chat widget in the bottom-right corner of your account lobby. Our support team responds to term clarifications and account questions during operating hours, typically 08:00–23:00 Jakarta time, seven days a week.

Email Support

Send account or term-related queries to [email protected]. We aim to reply within 24 hours with a detailed explanation of how your account terms apply to your specific situation.

In-App Help Centre

Navigate to Settings > Account Terms inside your miniopai lobby to view the full terms document, FAQs about account rules, and links to request specific clarifications about your rights.

SECURITY & DATA

How We Protect Your Account Under These Terms

Account Verification

When you register, we verify your identity and payment method details to comply with account-security standards. This one-time check protects your funds and prevents unauthorized access. Verification happens before your first deposit clears.

Withdrawal Confirmation

Every withdrawal request triggers a secondary check: we confirm your payment destination, match it to your registered account, and verify the amount. Only after this step does the transaction move to your DANA, OVO, GoPay or QRIS wallet.

Data Retention

We retain your account data, deposit history, and game records for the lifetime of your account plus three years after closure, as required by local law. This protects dispute resolution and gives you access to your history if you reopen.

Password & Session Security

Your login credentials are encrypted and never shared. Sessions expire after 30 minutes of inactivity on shared devices. You can reset your password anytime from the account settings menu; we'll email you a secure confirmation link.

Dispute Resolution

If you dispute a charge or believe your account was breached, contact [email protected] within 14 days with details. We investigate and respond within seven business days. Decisions are final unless local law permits further appeal.

Account Changes & Requests

You can request to update your payment method, email, or account details anytime via Settings. Changes take effect within 24 hours. To request a copy of your data or ask us to remove your account, email [email protected] with your account ID.

Common Questions About Account Terms

If you breach the account terms—such as using someone else's payment method, creating duplicate accounts, or attempting fraud—we may suspend or close your account without notice. Any pending balance may be forfeited. Repeated breaches could result in permanent removal from the platform.

Yes. You can request account closure anytime from Settings > Account > Close Account or by emailing [email protected]. Pending deposits or withdrawals will be processed or refunded according to the terms. Once closed, your account cannot be reopened under the same credentials.

Your deposits are held in segregated accounts separate from our operating funds, where local law requires. In the event of platform failure, your funds are returned according to local regulation and our terms. We maintain insurance and operational reserves to protect player funds.

Minimum deposit is 10,000 IDR via DANA, OVO, GoPay or QRIS. Minimum withdrawal is also 10,000 IDR. Maximum withdrawal per day is 50,000,000 IDR. These limits apply unless local law permits different amounts for your region.

Once approved, withdrawals to DANA, OVO, GoPay or QRIS typically clear within 2–5 minutes. Bank transfers may take 1–3 business hours. Players in Semarang, Makassar and other Indonesian cities experience the same timelines. Delays can occur on weekends or during bank maintenance.

Yes. You can update your linked payment method anytime via Settings > Payment Methods. The new method takes effect immediately. Withdrawals will use the updated method, but deposits can come from any linked DANA, OVO, GoPay or QRIS account registered to your name.

Contact our support team via live chat (08:00–23:00 Jakarta time) or email [email protected]. We'll explain the specific rule and how it applies to your account. You can also access the full terms and glossary anytime in the Help Centre inside your lobby.

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